Privacy policy

This policy explains how Redback Tree Services collects and uses personal information through redbacktreeservices.com.au. Last updated November 2026.

What we collect

When you ask for a quote we collect the details you enter: your name, phone number, email address, the job address and anything you tell us about the work, plus any photos you attach. When you call us we may note your name, number and address so we can quote and book the job.

How we use it

• To contact you about your enquiry and give you a quote
• To schedule, carry out and invoice the work
• To keep a record of jobs for safety, insurance and council requirements

We do not sell your information and we do not add you to marketing lists without asking.

Services that handle it for us

• Our website runs on Cloudflare, which also checks form submissions for spam.
• Quote requests are emailed to our office through Resend, an email delivery service.
• The address field uses Google Maps to suggest addresses as you type.
• We use Google Tag Manager and Google Analytics to understand how people use the site, using cookies or similar technology. You can block these in your browser settings.
• Videos on the site are embedded from YouTube in privacy-enhanced mode.

Some of these providers store data outside Australia. We only share what each service needs to do its job.

Keeping it safe

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we delete or de-identify it when we no longer need it.

Accessing or correcting your information

You can ask what information we hold about you, ask us to correct it, or make a complaint about how we have handled it. Contact us through our contact page or call 03 9988 9175. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.